At Kghawellness, we strive to maintain the highest quality standards throughout the entire product manufacturing and delivery process to ensure our customers receive premium herbal and natural products.

Our replacement, return, and refund policies are designed with a customer-first approach, and we consistently aim to deliver best-in-class service.

The exchange, return, and refund policies outlined below apply only to purchases made online through our official website https://kghawellness.com/. These policies do not apply to products purchased from offline stores or third-party platforms.

For any exchange, return, or refund request, please contact us at +916301475875 or email us at info@kghawellness.com within 7 days from the date of delivery.

Replacement Policy

Product replacement may be considered under the following circumstances:

  • The product is damaged during transit, provided the issue is reported within 24 hours of delivery.

  • The delivered product has a remaining shelf life of less than 50%, provided this is reported within 24 hours of delivery.

  • Any quality-related concern, subject to verification and approval by our internal quality control team after thorough evaluation.

The product must be returned for a replacement to be processed. Replacement requests will not be accepted without the return of the product.

Replacement will not be allowed in the following cases:

  • Expired products.

  • Used or partially consumed products.

Return Policy

All products are delivered on a non-returnable basis.
Returns are accepted only in cases where an incorrect or damaged product has been delivered.

Refund Policy

Refunds may be issued under the following conditions:

  • Verified quality issues.

  • Order cancellation initiated by Kghawellness.

Refunds may be processed through:

  • E-Vouchers / Gift Cards, redeemable on the next purchase at Kghawellness within the specified validity period.

  • Direct bank transfer, processed within 7–8 business days, subject to successful quality inspection.

Important Refund Conditions

  • Refunds will not be processed to third-party bank accounts. The bank account holder’s name must match the customer’s name.

  • Cash refunds are not permitted for Cash on Delivery (COD) orders.

  • Refunds will be initiated only after the returned product is physically received by us.

  • Refunds will not be applicable if the customer self-ships the product and it is lost during transit.

Order Cancellation

  • Customers can request order cancellation within 2 hours of placing the order during business hours (9:30 AM to 6:00 PM, Monday to Friday).

  • To cancel, call us at +916301475875 or email us at info@kghawellness.com

  • Once the order is fulfilled, cancellation is not possible.