We at Nutri Herbal strive hard to maintain the best possible quality standards during the entire product production cycle to deliver the best in quality herbal and natural products to our consumers.

Our replacement, return, and refund policies are designed with customers first in mind, and we always try to deliver the best-in-class service to our consumers.

The exchange, return & refund policies mentioned below are applicable only on purchases made online through our official website https://kghawellness.com/ and are not applicable for products bought at offline stores or on any third-party platforms.

You can call us on +91 7080954426 or e-mail us at newgyanaushdhalaya@gmail.com within 7 days from the date of delivery to book an exchange/return/refund request.

Replacement

Replacement of the products may be considered in the below scenarios:

  • In-transit damage of the product if such instances are reported within 24 hours of product delivery.

  • If we deliver a product with shelf life remaining less than 50% of the product life, provided such instances are reported within 24 hours of delivery.

  • In case of any quality-related concern, subject to verification from our internal quality control team after detailed evaluation of the concern raised and the product.

  • The product in question must be returned for replacement. Without returning the product, replacement is not permitted.

Scenarios where Replacement is not allowed:

  • No replacement is allowed for any expired product.

  • Used products are strictly not eligible for replacement.

Return

Products are delivered on a NON-RETURNABLE basis.
Return is allowed only in case of delivery of incorrect or damaged products.

Refund

Refund of the delivered product is permitted in the following cases:

  • Where there is a quality issue.

  • In case of order cancellation by Nutri Herbal.

Refunds may be processed via:

  • E-Vouchers / Gift Card (redeemable on the next purchase at Nutri Herbal within the validity date).

  • Transfer into the customer’s bank account (processed within 7–8 business days, subject to clearance in quality check).

Important Refund Conditions:

  • Refunds cannot be processed to third-party bank accounts. The customer’s name must match the bank account holder’s name.

  • Cash refunds are not allowed for COD orders.

  • Refunds will only be initiated after we have physically received the returned shipment. Refunds will not apply if a customer self-ships the product and it is lost in transit.

Order Cancellation

  • Customers can request order cancellation within 2 hours of placing the order during business hours (9:30 AM to 6:00 PM, Monday to Friday).

  • To cancel, call us at +91 7080954426 or email us at newgyanaushdhalaya@gmail.com.

  • Once the order is fulfilled, cancellation is not possible.